How to Request Features or Report Bugs
We are always looking to improve CrintellTech based on feedback from our users. This article explains how to submit a feature request, report a bug, and what to expect after submitting.
✅ How to Report a Bug
If something is not working correctly — such as resume push failing, incorrect data in reports, login issues, or unexpected errors — please report it so we can investigate and fix it.
—> What to include in your bug report
The more detail you provide, the faster we can diagnose and resolve the issue. Please include:
What happened — A brief description of the issue (e.g., "Resume push from Indeed is stuck on 'In Progress' and never completes").
Steps to reproduce — What you were doing when the issue occurred (e.g., "Opened a candidate profile on Indeed Smart Sourcing, clicked to push").
Expected behavior — What you expected to happen (e.g., "Profile should push to JobDiva and show a success notification").
Screenshot or screen recording — A visual of the error or unexpected behavior. This is extremely helpful for our team.
Browser and extension version — Chrome version (found at
chrome://settings/help) and Recruitment Assist version (found by clicking the extension icon).Job board and ATS — Which job board and which ATS are involved.
—> How to submit
Email: Send to support@crintelltech.com
Ticket: Submit a Ticket →
Phone: Call 1-888-430-8232 for urgent issues
✅ How to Request a Feature
If there is a capability you would like to see added to CrintellTech — such as support for a new job board, a new report type, a workflow improvement, or a UI change — you can submit a feature request.
—> What to include in your feature request
What you need — A clear description of the feature or improvement (e.g., "We would like LinkedIn automation support similar to what we have for Indeed").
Why it matters — How this feature would help your team (e.g., "Our recruiters spend 2 hours/day manually pushing LinkedIn profiles. Automation would save significant time").
Priority — Whether this is a nice-to-have or a critical need for your workflow.
—> How to submit
Email: Send to support@crintelltech.com with "Feature Request" in the subject line.
Talk to your account manager: If you have a dedicated account manager, they can submit the request on your behalf.
🔄 What Happens After You Submit
—> Bug reports
Our support team will acknowledge your report, typically within a few hours during business hours.
We will attempt to reproduce and diagnose the issue.
If we need additional information (such as login credentials for your job board account), we will reach out.
Once the fix is implemented and deployed, we will notify you with instructions to update (if needed).
—> Feature requests
Your request will be logged and reviewed by our product team.
Feature requests are prioritized based on the number of clients requesting the same feature, implementation complexity, and alignment with our product roadmap.
We will let you know if and when the feature is planned for development.
Note: Not all feature requests can be implemented, but every request is reviewed and helps us understand what our clients need most.
⏱ Expected Response Times
Bug reports: Initial response within 4–8 business hours. Resolution time depends on the complexity of the issue.
Feature requests: Acknowledgment within 1–2 business days. Timeline for implementation varies.
Urgent / critical issues (e.g., all users affected, no workaround available): Contact us by phone at 1-888-430-8232 for the fastest response.
❓ Frequently Asked Questions
—> How do I check the status of my bug report or feature request?
You can reply to the email thread for your ticket, or contact support@crintelltech.com and reference your ticket number.
—> Can I submit a request on behalf of my team?
Yes. IT leads, team managers, and administrators can submit requests on behalf of their recruiters.
—> I submitted a bug report but have not heard back. What should I do?
If you have not received a response within 1 business day, please follow up by email or call 1-888-430-8232. Occasionally, emails may be delayed or filtered.
Need More Help?
Contact support@crintelltech.com or call 1-888-430-8232.