Troubleshooting steps for Recruitment Assist

If you are experiencing issues with the Recruitment Assist extension — such as profiles not pushing, the extension not loading, or errors appearing — follow these steps in order to resolve the issue.

✅ Basic Troubleshooting

Start here. These steps resolve the majority of issues and should be completed in order.

—> Step 1: Sign Out of the Extension

Click the link below to sign out of Recruitment Assist:

Sign Out of Recruitment Assist →

—> Step 2: Update Google Chrome

Ensure your browser is running the latest version:

1. Click the three-dot menu (⋮) in the top-right corner of Chrome.

2. Go to Help → About Google Chrome.

3. Chrome will check for updates and install them automatically.

4. Click Relaunch when prompted.

—> Step 3: Update the Recruitment Assist Extension

1. Type chrome://extensions in the address bar and press Enter.

2. Toggle Developer mode ON (top-right corner).

3. Click the Update button at the top of the page.

4. Wait a few seconds, then toggle Developer mode OFF.

Note: If you do not update manually, Chrome will auto-update the extension within 6–8 hours.

For the full update walkthrough, see How to Update Recruitment Assist and Chrome Browser.

—> Step 4: Clear Browser Cookies

Clear your browser cookies to remove any stale session data:

How to Clear Cookies and Cache for Recruitment Assist →

—> Step 5: Log Back In

1. Visit crintelltech.com and click Login in the top-right corner.

2. Enter your official email address and password.

3. If you have forgotten your password, click Forgot Password or email support@crintelltech.com.

—> Step 6: Verify the Extension Is Working

1. Click the Recruitment Assist icon in your Chrome toolbar.

2. Your name should appear — this confirms you are signed in.

3. Open any job board (Indeed, LinkedIn, Dice, Monster, or CareerBuilder).

4. Navigate to a candidate profile with contact details and try pushing the profile.

Important: Always use the same Chrome browser where Recruitment Assist is installed. Activity on other browsers (Edge, Firefox, Safari) will not be tracked. See Working Across Multiple Browsers for details.

🔄 Advanced Troubleshooting

If the basic steps above did not resolve your issue, proceed with these additional steps.

—> Uninstall and Reinstall the Extension

1. Click the three-dot menu (⋮) in Chrome → Settings → Extensions.

2. Find CrintellTech Recruitment Assist and click Remove.

3. Confirm the removal.

4. Go to crintelltech.com, click Login, and enter your credentials.

5. Follow the on-screen instructions to reinstall the extension.

For detailed installation steps, see How to Install Recruitment Assist on Google Chrome.

Note: If your IT team restricts extension installation or removal, contact them to whitelist CrintellTech Recruitment Assist before proceeding.

—> Allow Cookies for the Extension

1. In Chrome, click the padlock icon (or tune icon) next to the URL in the address bar.

2. Select Cookies.

3. Ensure app.crintelltech.com is listed under Allowed.

4. If it appears under Blocked, select it, click Allow, then click Done.

5. Restart Chrome.

—> Grant Necessary Permissions

When Recruitment Assist is installed or updated, Chrome may ask you to grant permissions. Always click Allow when prompted.

If you previously declined permissions:

1. Go to chrome://extensions.

2. Find CrintellTech Recruitment Assist.

3. Click Details.

4. Ensure all permissions are enabled.

5. Navigate to a job board, refresh the page, and try again.

—> Allow Pop-ups on the CrintellTech Dashboard

1. Go to the CrintellTech Dashboard: app.crintelltech.com/dashboard

2. Click the "View site information" icon next to the URL.

3. Select Site Settings.

4. Scroll down to Pop-ups and redirects and set it to Allow.

5. Reload the page and try using the extension again.

📋 Job Board–Specific Issues

If the general troubleshooting steps above did not help and the issue is specific to one job board, check the notes below.

—> Indeed

• Recruitment Assist works on Indeed's Smart Sourcing page.

• Indeed periodically updates their interface, which can temporarily affect profile push. If push fails only on Indeed, a new version of Recruitment Assist may be needed — contact support to confirm.

• After an update, always follow the 5-step update process.

—> LinkedIn

• Ensure you are on a LinkedIn profile page with visible contact details.

• LinkedIn Recruiter and LinkedIn Recruiter Lite have different page layouts — confirm which version your account uses.

• If the Recruitment Assist popup does not appear, try refreshing the LinkedIn page.

—> Dice

• If you see a duplicate notification (black box), do not click the candidate name again. Use the hover view to access the resume from your internal database.

• Dice periodically changes their search results layout, which can temporarily affect functionality.

—> Monster / CareerBuilder

• If profiles from Monster or CareerBuilder are not being created in your ATS, the issue may be related to field mapping during parsing. Contact support with the candidate's name and email so we can investigate.

—> Candidates showing wrong source in ATS

If candidates pushed from one job board are appearing with a different source in your ATS (e.g., Indeed candidates labeled as Monster), this is a source mapping configuration issue. See Configuring Source Mapping for ATS Integrations.

❓ Quick Reference

For detailed steps, see the guide below.

Need More Help?

If none of these steps resolve your issue, contact support@crintelltech.com or call 1-888-430-8232 with a brief description and a screenshot of the problem.

You can also Submit a Ticket →