VoiceAI — Understanding Your Call Reports

CrintellTech VoiceAI automates candidate outreach by placing screening calls on behalf of your recruiters. This article explains how to read your VoiceAI call reports and what each metric means.

✅ What VoiceAI Does

VoiceAI is an AI-powered calling system that:

Places automated screening calls to candidates in your database.
Conducts brief conversations to gauge candidate interest and availability.
Records call outcomes (interested, not interested, voicemail, opt-out, etc.).
Generates reports so recruiters can focus on the most promising candidates.

📋 Understanding the Summary Report

The VoiceAI Summary Report shows activity by recruiter. Here is what each column means:

Recruiter Name — The recruiter whose candidates were called.
Calls Placed — Total number of call attempts made.
Dropped — Calls that were disconnected before a conversation could begin (e.g., network issues, invalid phone numbers).
Voicemail — Calls that went to the candidate's voicemail.
Answered — Calls where the candidate picked up and a conversation occurred.
Interested — Candidates who expressed interest in the opportunity during the call.
Opt-Outs — Candidates who asked not to be called again.
Interested / Total (%) — The percentage of all calls placed that resulted in an interested candidate.
Interested / Answered (%) — The percentage of answered calls that resulted in an interested candidate. This is your conversion rate and the most important metric for evaluating call quality.

📋 Understanding the Jobs Report

The VoiceAI Jobs Report shows which jobs are currently running and the results for each:

Job Title — The requirement being sourced.
Requirements — Key skills or qualifications for the role.
Interested Candidates — Candidates who expressed interest, shown with their phone number, preferred callback time, and notes from the AI conversation.

Tip: Use the "Interested Candidates" section to prioritize your follow-up calls. Focus on candidates who gave specific callback times or expressed strong interest.

🔍 Why You Might See Unexpected Results

—> High number of "Dropped" calls

This can happen when:

The candidate's phone number is incorrect or disconnected.
The candidate's carrier is blocking automated calls.
There are network connectivity issues.

Action: Review the phone numbers in your database for accuracy. If the drop rate is consistently high, contact support so we can investigate.

—> Low "Interested / Answered" conversion rate

This may indicate:

The job requirements do not match the candidate pool being called.
Candidates in your database are outdated or no longer active in the market.
The screening criteria may need adjustment.

Action: Review the candidate list being used and consider refreshing it with more recent sourcing.

—> Calls showing as "Answered" but no outcome recorded

This can occur when:

The call was very short (candidate hung up quickly).
There was a technical issue during the conversation.

Action: Contact support with the specific call details for investigation.

🔄 How to Access Your Reports

VoiceAI reports are typically delivered to your team via email or shared through the CrintellTech dashboard. If you are not receiving reports or need to change the delivery method, contact support@crintelltech.com.

—> Viewing reports in the CrintellTech app

Log in at app.crintelltech.com.
Navigate to the VoiceAI section.
Select the date range and view your call data.

Note: If you are unable to see VoiceAI data in the dashboard, your account may not have VoiceAI enabled. Contact support to verify.

❓ Frequently Asked Questions

—> Can candidates opt out of receiving calls?

Yes. If a candidate requests during a call not to be contacted again, they are marked as "Opt-Out" and will not receive future calls from VoiceAI.

—> How does VoiceAI decide which candidates to call?

VoiceAI calls candidates based on the job requirements and candidate profiles in your database. The specific candidate list depends on the screening criteria configured for each job.

—> Can I see a transcript or recording of the AI calls?

Call summaries and key outcomes are captured in the report. For more detailed information about a specific call, contact support@crintelltech.com.

—> I am not seeing any VoiceAI data since a certain date. What happened?

This may indicate a configuration issue or a temporary service interruption. Contact support with the date range and we will investigate.

—> Can I customize the questions VoiceAI asks candidates?

The screening questions are configured based on your requirements. If you need to adjust the conversation flow, contact support to discuss your needs.

Need More Help?

Contact support@crintelltech.com or call 1-888-430-8232 for assistance with VoiceAI reports and configuration.