Most missing notes and profiles have one of the causes below. Check them in order before you contact support.
📝 Where Your Notes Should Appear
A note you add through Recruitment Assist shows in three places:
The candidate's preview window on the job board
The candidate tab that opens on Naukri
The Notes section of the candidate's profile in your ATS
🔍 Common Causes
—> A new profile is not in the ATS yet
Your ATS may still be parsing the resume. Some resumes take longer. Wait a little and search again.
—> You closed the profile before the success message
The push may still have been running. Wait for the success message before moving to the next profile.
—> Notes from some recruiters never arrive
Their email domain may not be synced with CrintellTech. Send us every email domain your recruiters use. See How Recruiter Access Is Added and Removed.
—> Nothing reaches the ATS for anyone
The ATS integration may have stopped, for example after your admin changed the API password. Contact support right away so we can reconnect it.
Note: Some ATS limit what notes can be added through their API. If notes still do not appear, we will check this with you.
❓ Still Missing?
Email support@crintelltech.com with:
The candidate's name and email address
The job board you used and the time you pushed the profile or added the note
A screenshot of the ATS profile
If a resume was attached to the wrong candidate, tell us right away so we can correct the records.