Description:
If faced with a situation where signing in is successful but the system still displays as not signed in.
Recruiter Action / Troubleshooting Steps:
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Update Google Chrome How to update Google Chrome
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Check if the browser is up to date.
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If not, update Chrome to the latest version.
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Clear your browser cookies. Here’s an article on how to clear your cookies for reference: How to Clear Cookies
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Restart Browser and Try Again
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Close and reopen Chrome.
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Attempt to sign in again and check if the issue persist
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- Reinstall extension (if the issue persists) – Uninstall and reinstall the Recruitment Assist extension
Resolution:
After updating Chrome and clearing the browser history, the issue should be resolved, allowing proper access to the account.