Fix Extension Sign-In Status

Fix Sign-In Status Mismatch

If you've successfully signed in to Recruitment Assist but the extension still shows you as signed out, this usually indicates a browser cache or authentication issue.

What's happening

Your credentials are valid and accepted by the server, but the extension isn't recognizing your signed-in state. This happens when:

• 🔄 Your browser cache contains outdated session data

• 🍪 Cookies aren't syncing properly between the web app and extension

• 🔌 Chrome needs to refresh its connection to CrintellTech services

Quick fix

Follow these steps in order. Most users resolve this issue after step 2.

1. 🔄 Update Chrome

Outdated browser versions can cause authentication conflicts.

Check for updates:

• Click the three-dot menu (⋮) in Chrome's top-right corner

• Select Help > About Google Chrome

• Chrome will check for updates automatically

How to update Google Chrome

2. 🍪 Clear cookies and cache

Clearing your browser data removes corrupted session information.

Important: This signs you out of all websites. Have your passwords ready.

How to clear cookies and cache for Recruitment Assist

3. 🔁 Restart Chrome completely

A full restart ensures all changes take effect.

1. Close all Chrome windows (don't just minimize—actually quit)

2. Wait 5 seconds

3. Reopen Chrome

4. Go to crintelltech.com and sign in

5. Click the Recruitment Assist extension icon to verify your name appears

4. 🔧 Reinstall the extension (if issue persists)

If you're still seeing the sign-in mismatch after the steps above, the extension may need to be reset.

Remove the extension:

1. Click the three-dot menu (⋮) > Settings > Extensions

2. Find CrintellTech Recruitment Assist

3. Click Remove and confirm

Reinstall the extension:

1. Go to crintelltech.com and sign in

2. Follow the installation prompts that appear

3. Once installed, click the extension icon to confirm your name is displayed

✅ How you'll know it's fixed

When the issue is resolved, you'll see:

• ✓ Your name displayed in the Recruitment Assist extension popup

• ✓ The extension icon shows as active (not grayed out)

• ✓ You can successfully push profiles from job boards

💬 Still having trouble?

If you've completed all steps and the sign-in status still doesn't match, contact our support team.

Email: support@crintelltech.com

Include this information:

• Screenshot of the extension popup showing the sign-in mismatch

• Your Chrome version (found in Help > About Google Chrome)

• Which steps you've already tried