Resolving Sign-In Issue: Signed In But Showing Not Signed In

  1. Overview
  2. Recruitment Assist
  3. Troubleshooting Issues
  4. Resolving Sign-In Issue: Signed In But Showing Not Signed In

Description:
If faced with a situation where signing in is successful but the system still displays as not signed in.

Recruiter Action / Troubleshooting Steps:

  1. Update Google Chrome How to update Google Chrome

    • Check if the browser is up to date.

    • If not, update Chrome to the latest version.

  2.  Clear your browser cookies. Here’s an article on how to clear your cookies for reference: How to Clear Cookies

  3. Restart Browser and Try Again

    • Close and reopen Chrome.

    • Attempt to sign in again and check if the issue persist

  4. Reinstall extension (if the issue persists) – Uninstall and reinstall the Recruitment Assist extension 

Resolution:
After updating Chrome and clearing the browser history, the issue should be resolved, allowing proper access to the account.


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