Security Alerts and Login Verification Explained
If you receive a security alert, login verification prompt, or are unable to log in to Recruitment Assist, this article explains what these messages mean and how to resolve them.
✅ Why You Might See a Security Alert
CrintellTech uses security checks to protect your account. A security verification may be triggered when:
You are logging in from a new device or new browser for the first time.
You are logging in from a different network (e.g., working from home vs. the office).
Your browser cookies have been cleared or your session has expired.
Your IT team has made changes to network or security settings.
Multiple failed login attempts were detected on your account.
Important: These security checks are designed to protect your account. They are not errors — they are part of normal security operations.
🔍 Common Security Messages and What They Mean
—> "Security Alert: Login Verification Required"
This means your login attempt was flagged for additional verification. This is typically triggered by a change in your login environment (new device, new location, or cleared cookies).
What to do:
Check your email for a verification code or link.
Enter the code or click the link to verify your identity.
Try logging in again.
—> "Unable to Login" or blank screen after login
This may indicate a server-side security block. It can happen to individual users and does not affect all users.
What to do:
Wait 5 minutes and try again.
If the issue persists, contact support@crintelltech.com — our team can check for and resolve any server-side blocks on your account.
—> "Invalid credentials" or "Account not found"
This means the email or password you entered does not match any account in our system.
What to do:
Verify you are using your official company email address (not a personal email).
Click Forgot Password on the login page to reset your password.
If you are a new user, your account may not have been created yet — contact your IT team or manager to confirm.
📋 Steps to Resolve Login Issues
—> Step 1: Try the standard login process
Go to crintelltech.com and click Login.
Enter your official email address and password.
If prompted for verification, check your email and complete the verification.
—> Step 2: Reset your password
On the login page, click Forgot Password.
Enter your email address.
Check your inbox for the password reset link.
Set a new password and try logging in again.
Note: Check your spam or junk folder if you do not receive the reset email.
—> Step 3: Clear cookies and try again
Follow the steps in this article: How to Clear Cookies and Cache for Recruitment Assist
After clearing cookies, return to crintelltech.com and try logging in again.
—> Step 4: Contact support
If you have tried all steps above and are still unable to log in, contact support with the following details:
Your email address
The error message or behavior you are seeing (include a screenshot if possible)
The browser and device you are using
❓ Frequently Asked Questions
—> Will I get a security alert every time I log in?
No. Security alerts are only triggered when something about your login environment changes. Once you have verified your identity from a device and network, subsequent logins should work normally.
—> My IT team says they cannot install the extension due to security policies. What should I do?
Contact support@crintelltech.com — we can provide your IT team with the extension details, permissions list, and Chrome Web Store listing so they can review and whitelist it.
—> Multiple users at our company are getting blocked at the same time. What is happening?
If multiple users from the same organization experience login issues simultaneously, it may be related to a network-level change (e.g., VPN change, firewall update, IP address change). Contact support immediately so we can investigate.
Need More Help?
Contact support@crintelltech.com or call 1-888-430-8232.